Wed Nov 11 '20 Announcement
over 5 years ago – Wed, Nov 11, 2020 at 05:11:43 AM

Hey guys，

As far as we can tell, almost all of perks has now arrived at their destination, thank you.

The reason take so long is that we've done so many upgrades for FlameCube, and our team could no longer afford fast and expensive logistics. 

To be fair, our strategy is to try to equalize the shipping costs for each perk, so the end result is that it takes longer for countries far away from us to receive perk. We really appreciate your patience. Your guys are the best！ ：）

#1,Regarding the Giving Back Program:  Like we talked about before. We’ve never seen this campaign as a marketing game from the beginning. And what sets us apart from other projects is that we want all our supporters will eventually get FlameCube for Free.

But we found that achieving 15,000 views on YouTube maybe a harder target. So we decided to cut that number down to 5,000. If your video or videos about FlameCube can get 5,000 views , you will get a free spot, and there’s still no time limit .

5,000 views, that’s a very easy number to reach, so don’t wait any longer,  pick up your phone or Gopro, shoot your first video for Flamecube, and your money will be back in your pocket. 

ヽ(^0^)ノ

#2，Regarding feedback:

A, Several supporters feedback that they claimed the perk with a touch lamp but there no touch lamp in the package. We’ve now identified four cases. We are very sorry about this, if your perk is in this situation, please contact our service email—[email protected], we will make up for it. 

 We always check over and over again to make sure there are no mistakes in the production process, but we made a mistake in the shipping process.   o(╯□╰)o   

As a rookie,we need to do more to be better, sorry.

Some supporters didn't received a touch lamp, which means that some supporters received the extra touch lamp. If you get an extra touch lamp, you can keep it without returning it, as a gift from our team, but please let us know in the comments or via email so we can do a stat.  Sorry for the inconvenience.

B，Some supporters are not sure what type of perk was received. We provide a picture for reference. The Generation version FlameCube have aluminum collectors, while the non-generation version has no collectors.

C,  Here is how to disassemble Flamecube.

You just push and pull both sides of the stand with your fingers, and the legs will come off the stand, and control module can be easily removed for cleaning.

Tips: You can remove the control module and use an alcohol stove in the combustion chamber, which will be a perfect pot stand and wind screen.  :)

D, For the Generating version of the FlameCube, the red accessory is our complimentary multiplier. The function of a multiplier is to increase power generation capacity. And of course, electricity can be generated without a multiplier. The multiplier will make the power generator perform better.

#3，We are currently gathering all the feedbacks and optimizing the product,

We will be open for sale again soon. And our website is under construction. Please stay tuned. :)

#4，About Opportunity: we are looking for partners. If you want to become a agent of Aishu in your country and region, please contact us  [email protected]

#5，About Service: Crowdfunding is just a starting point for us. From the very beginning we wanted to design and build the best outdoor gear in the world, and we also wanted to provide the best service for you. So if you need help，please feel free to contact us and we will be more than happy to help.

#6，About the future: New and cooler projects are afoot. . . . . ：）

Thank you soooooooo much for your support!!

Cheers,

Aishu team

Wed Oct 14 '20 Announcement
over 5 years ago – Wed, Oct 14, 2020 at 08:35:47 AM

Hey there，

My name is Cui，I’m the industrial designer of FlameCube and co-founder of Aishu.

On behalf of our team, I’d like to announce：Our team completed all perks shipping last weekend (Oct. 10) .

So far, we’ve gotten feedback from some of our supporters that they have got their perks, and we hope you get yours soon too.

In pursuit of what we love in our hearts, this crowdfunding is like trying to climb a mountain that is too big for our team.

The process of campaign is like trying to climb to the top of the big mountain, but as you get closer, the air gets thinner, the temperature gets colder, the body gets more tired, and each step gets heavier.

Other than that, the unexpected events along the way -- hail, lightning, torrential rain -- made it all the more difficult. （The demonstrations in Hong Kong, the global outbreak, the problems in product production.）

But in any case, the idea of giving up never crossed our minds, and we never gave up trying to make FlameCube better.

Because we are constantly reminding ourselves not to forget what we set out for，and the responsibility on our shoulders.

Best of all, we were never alone. We have received so much encouragement from you that it has always inspired us when we were tired, warmed us when we were questioned, and lifted us up to go on with strength and determination.

We are really, really appreciate your understanding and support, and your company along the way.

Thank you so much for helping us make this possible！！

As for the rest of it, I would say that delivery is not the end of the project. We will serve you with a more positive attitude.

And after a short break, our team will set off again to try to climb the next mountain.

In return for your support, we ask all supporters to participate in our Giving backprogram.

I want to stress again that this event is open to all supporters, and we don’t set any time limits, so if you attend, you’ll get a Free FlameCube 100% for sure. 
The other good news is that we’ve added an additional rule to the campaign: If you find it hard to get 15,000 views for a single video, you can post multiple related videos, and if all of the videos together get over 15,000 views, you get the free spot too. The new supplemental rules will make it much easier for you to get a free spot. So we’ll be looking forward to your VLOG.

Here’s something else you need to know:
# 1  We have all of our perks shipping done, but indiegogo’s perk page needs to manually add all perk logistics providers and tracking numbers. As we need to proofread the information one by one and add it, it will take some time and we expect to finish it tomorrow. If you don’t have your tracking number, please be patient.

# 2  Because perks is shipped to more than 30 countries and regions around the world, involving dozens of different international logistics companies. The process of docking is fraught with complexity. In order to successfully get perk, to avoid accidents, once you get your tracking number, please keep an eye on perk status.  If you find anything out of the ordinary or you need help, please contact us or the logistic company as soon as possible. We’re gonna do everything we can to help you get perk safely.

# 3 Because Indiegogo doesn’t accurately identify all logistics companies. So it’s possible that your perk tracking number won’t show up correctly on your perk page. But you can use the tracking number to find information on the site.  https://www.17track.net/en

# 4, Please contact us if you need any help after you receive perk. We’re more than happy to help

###  Wish you have a good use experience, this is all we pursue.

Thank you very much!

Yours，

Cui

Aishu team

Thu Oct 1 '20 Announcement
over 5 years ago – Thu, Oct 01, 2020 at 08:58:09 AM

Dear backers，

In our last update (September 10) , we mentioned that shipping out job would be completed in 3-7 business days. As a matter of fact, on September 15th we sent all perks to the warehouse of the Logistics Service provider. But as all perks were about to board the plane, our engineers discovered a potential product flaw: a potential quality problem with the way a wire inside the product was wound, when the product was used at high intensity and frequency, the insulation of a wire may wear out and cause a short circuit.

We had an emergency meeting - we decided that under no circumstances should we deliver a product with potential quality problems, so we called an emergency halt to the shipping process and shipped the product back to the factory overnight from the port.

Our engineers re-modified the internal structure of the product Shell and related mold, emergency production of a new batch of Shell, arrange workers to carry out the replacement of the shell parts.

But modifying the mold, manufacturing new shell parts, replacing parts, testing, and repackaging these steps took us more than ten days. We are really sorry that we did not find out the problem earlier.

Once the quality issue was resolved, we immediately restarted the shipping process. By the time this update was sent, four fifths of perks had already been sent.

October 1st-October 7th is a national holiday in China where our factory is located. We have decided to give up most of our holidays and return to the factory after 3 October to finish the remaining one fifth as soon as possible. (The update of the tracking number may also face delays due to the holidays)According to the logistics service providers, affected by the epidemic and different destinations. Some countries will receive perk as soon as 5-7 days, while some may take longer, around 15-25 days. 

Here are some pictures of production in our factory.

The giving back program:

From the very beginning we’ve been wondering how we can repay your support (not just by trying to make the product better) .

Because unlike shopping in a store or on Amazon, once you choose to support a crowdfunding project, you will face a lot of uncertainty before you get the product.

To thank you for your support and dedication, we have a better plan for you:

Everyone can get FlameCube for free.

In this particular year, 2020. We’ve all been through a lot. Thank you for your support and understanding. We decided to extend the free quota from 20 to all.

Here's how to get free tickets:

#1 When you receive FlameCube, you can make videos about it and post videos on Youtube.

#2 We welcome any type of video: Unboxing , performance test , disassemble, comparison test,  etc. . 

#3 Once your video has reached 15,000 views, please send a screenshot of the video management page with your contributing info to our email address（[email protected]) .We will be returning your support payments to you via paypal or stripe.

#4 We welcome any fair and objective comments or even criticism, which is a valuable asset to us. We will use your advice to further improve the next-generation FlameCube.

#5We value your feelings and opinions on how to use it. So we’re not going to set any time limits for this event.

There’s no time limit means that if you upload the video, you have a 100% chance of getting FlameCube for free.

#6 More importantly, we have decided to continue this practice as a tradition.

We made a logo.

We’ll include this logo in future crowdfunding projects, and once the crowdfunding is successful, you’ll get the product for free. (Yes, we are already working on new projects, and we have learned our lesson and won’t keep you waiting like this time, we promise.)

If you have any questions, please contact us via email ([email protected] or [email protected]) , we are more than happy to help. ^_^

DISCLAIMER: The package you receive may be unwrapped due to the fact that the customs or airline will check the product category attribute.We have been strictly in accordance with all the support provided by the receipt of goods sent information, please keep updated on the logistics information. We can not be responsible for the loss of the goods due to the error of the information provided. If you need any assistance, please contact our service email address.

Thank you so much for your support.

The Aishu team. 

Thu Sep 10 '20 Announcement
over 5 years ago – Thu, Sep 10, 2020 at 08:01:14 AM

Dear Backers，

The confirmation of the new receiving address has been completed.
 

Here’s the latest list.

Contribution-369         Update customs clearance number

Contribution-232         Update address

Contribution-224         Update address

Contribution-205         Update Product Label

Contribution-198         Update address

Contribution-196         Update address

Contribution-170         Update address

Contribution-156         Update address

Contribution-83           Update address

Contribution-78           Update address

Contribution-77           Update address

（For Contribution-77,  please contact us to confirm your information)

Contribution-63           Update address

Please understand that we will not be accepting any new address update requests.
All deliveries are expected to be completed within 3-7 working days. We’ll keep all our supporters updated on the latest process.

(Please understand that the timing of receiving a tracking number will vary from country to country.)

Feel free to contact us if you need help, and we’d be happy to help. :)

Thank you so much for your support.

Aishu team  ^_~ 

Fri Sep 4 '20 Announcement
almost 6 years ago – Fri, Sep 04, 2020 at 11:25:10 AM

Dear backers，

We’re ready！

Thank you so much for your patience and understanding.

In order for everyone to get the perk safely and smoothly, We have a list of all perks who contacted us for a updates. If your address or other information changes but does not appear in the list below please notify us by email as soon as possible (to: [email protected]) , we will update the information in a timely manner and send perk with the new information you specify.

The update perks list:

Contribution-369         Update customs clearance number

Contribution-232         Update address

Contribution-224         Update address

Contribution-205         Update Product Label

Contribution-196         Update address

Contribution-170         Update address

Contribution-156         Update address

Contribution-83           Update address

Contribution-78           Update address

Contribution-63           Update address

Thank you so much for your support. Thank you for walking with us this far. :)

Best，

Aishu team